Privacy Policy Syntrely

Last updated: August 8, 2026

How Syntrely handles and protects information

1. Introduction

Syntrely provides software designed to help businesses manage customer communications, conversations, appointments, and related workflows through automation and integrated communication services.This Privacy Policy explains how Syntrely may collect, use, process, and protect information when users interact with our services and integrations.By using Syntrely or interacting with a business that uses Syntrely, personal information may be processed as described in this Privacy Policy.
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2. Information We May Process

Depending on how Syntrely is used, we may process information such as:- Name and contact information
- Phone number
- Email address
- WhatsApp messages and conversation content
- Appointment information
- Customer enquiries and requests
- Communication history
- Technical information required to operate integrations and automation workflowsThe exact information processed depends on the services enabled by the business using Syntrely.

3. WhatsApp and Meta Integration

Syntrely may integrate with the WhatsApp Business Platform provided by Meta.When a person communicates with a business through WhatsApp, information necessary to receive, process, manage, and respond to those communications may be processed by Syntrely.This may include the sender's phone number, WhatsApp identifiers, message content, message metadata, and information voluntarily provided during the conversation.The use of WhatsApp is also subject to Meta's and WhatsApp's applicable terms and privacy policies.

4. How We Use Information

Information processed through Syntrely may be used to:- Receive and manage customer enquiries
- Facilitate communications between businesses and their customers
- Automate responses and communication workflows
- Manage appointments and appointment requests
- Maintain conversation history
- Identify when human assistance may be required
- Improve the reliability and functionality of the service
- Maintain security and prevent misuse
- Comply with applicable legal obligationsSyntrely does not use customer communication data for unrelated advertising purposes.

5. Businesses Using Syntrely

Businesses using Syntrely remain responsible for their relationship with their customers and for ensuring that their use of Syntrely complies with applicable privacy and data protection laws.Depending on the circumstances and applicable law, the business using Syntrely may act as the data controller, while Syntrely may process information on its behalf as a service provider or data processor.

6. Service Providers and Integrations

To provide its services, Syntrely may use third-party infrastructure, communication, database, hosting, automation, artificial intelligence, and other technology providers.Information is shared with these providers only when reasonably necessary to operate the relevant functionality and subject to appropriate safeguards where required.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to provide the service, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain security.Retention periods may vary depending on the type of information and the requirements of the business using Syntrely.

8. Data Security

Syntrely takes reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.However, no internet-based service or electronic storage system can guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or portability of your information and, where applicable, to object to certain processing.Requests relating to information controlled by a business using Syntrely may need to be directed to that business.

10. Data Deletion Requests

Individuals may request the deletion of personal information where applicable.To submit a privacy or data deletion request, please contact us using the contact information provided below. We may need to verify the request before processing it.

11. International Data Processing

Some technology providers used to operate Syntrely may process information in countries other than the country in which the user or business is located.Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy as Syntrely evolves or as legal and regulatory requirements change.The latest version will be made available on this page, together with the date of the most recent update.

13. Contact

For questions about this Privacy Policy or requests relating to personal information, contact: